Participants

Richard A. Hammett
Senior Vice President

Strategic Planning and Development
St. David's HealthCare
 
Catherine Greaves
Partner
Thompson & Knight

Dr. Kenneth I. Shine
Executive Vice Chancellor for Health Affairs
The University of Texas System
 
W. Edward Berger
Vice President, Advocacy & Government Relations
Seton Family of Hospitals

Jenny Fowler
Regional Manager Government Relations
Humana, Inc.
 
Ann Kitchen
Executive Director
Indigent Care Collaboration
 
Patricia Young
President and CEO
Travis County Healthcare District

Sponsored By:


Executive Roundtable

Health care in crisis – What’s the answer for Austin (and for Texas) and how can we get there?

Given the topic of health care in crisis, it is not surprising that a handful of the heaviest hitters and most influential players in the Austin health care market gathered in the 19th-floor conference room in the downtown offices of Thompson & Knight in November 2006.

It was likely the first time so many of these players had been around the same conference table at the same time, and they seemed to genuinely enjoy the hour-long interface that focused on the problems in local and statewide (and to an extent) nationwide health care, what can be done about it and the manner by which that answer can be best arrived.

The facts and figures surrounding the breadth of the plight of the uninsured in Texas are staggering and full of misconceptions. According to Code Red, a report issued in April by a non-partisan task force representing all the 10 major academic health institutions in Texas, employers, health providers and health policy experts, the Lone Star State has the highest percentage of uninsured in the United States. That’s 50th out of 50, readers.

The report’s data shows that about 79 percent of the uninsured are people that either work or are with families that work. They work particularly for small businesses – those that employ less that 50 people – and of those businesses, only 37 percent offer health insurance. Of the people that work for such businesses, only 35 percent can afford the health insurance that is offered. So there is a very substantial number of working individuals or family that works, who have neither access nor can afford health insurance.

Mind you that for the average family of four, the health insurance would cost $10,000 per year. So if you are at 100 percent of the federal poverty level (which is pushing $20,000 for a family of four), that is half your income and if you are twice the poverty level, that’s 25 percent of your income.

A lot of those among the uninsured include a very high proportion of Hispanics (as much as 40 percent) and 24 percent of African Americans do not have health insurance, so there is a disproportionate percentage among the uninsured that are from those ethnic backgrounds. And on the other hand, only about 20 percent of the uninsured are so called undocumented individuals.

With Code Red as the group’s guide to the discussion, Business District magazine asked the panel a series of questions ranging from specific queries about the status of health care in Travis County to the role of doctor-owned hospitals in the solution to how did we get in this spot?

All agreed that it is high time things change and that something has to be done – and soon. Now it’s just a matter of making those goals a reality. That may be a heck of a lot harder than it sounds.

Business District: Dr. Shine, in “Code Red,” the task force reports the uninsured rate in Travis County at approximately18 percent. Please give us an overview of what the cross-section of our uninsured population looks like and how big a drain those resources are on our current health system?

Dr. Shine: There is this notion that a majority of the uninsured are young people that think they are immortal and they don’t have to take health insurance. The reality is that a significant number of the uninsured are middle class individuals that work, and lack of insurance is a major source of personal bankruptcies. In the report, we talk about 25 percent of Texans being uninsured, which translates to approximately 5.6 million at any given time.

Business District: What other problems do you see for Central Texas health care?

Shine: The rapidly increasing rate of uninsured is a huge issue, particularly in the growing Hispanic population. Secondly, I see the Central Texas [health care delivery system] being under increased pressure as the population of uninsured grows around the state and more and more patients are referred into larger metropolitan areas for health care. Thirdly, Austin is growing economically, and there is an increase in both large employers and small employers. The increase in small employers is potentially a problem unless there is some relief in terms of health insurance access and affordability.

Business District: Here’s a question for our two major health systems—what are your big issues, and what really keeps you awake at night?

Berger: What’s happening in the legislature certainly keeps me awake along with treating a rising number of uninsured. Staffing to cover those increasing numbers is a huge issue. There are just not enough trained health care workers, and there are waiting lists for young people to get into nursing schools. Earlier this week, we had almost 300 posted positions for nurses in our hospitals right now.

We are competing [Between systems] for a limited pool of talent. There are facilities opening up in Williamson County and potentially in Hays County and surrounding areas, and we don’t know where we are going to find enough trained health care workers.

We are working with all of the surrounding colleges and universities—in fact, at Austin Community College, both St. David’s and Seton have contributed hundreds of thousands of dollars a year to their nurse training programs.

Another part of our challenge is convincing the legislature, and gaining support throughout the business community, to support education programs in order to get those trained workers that we need.

Hammett: That’s well said.

I agree that the workforce challenges are great here in Austin.  We do have an advantage over other metropolitan areas because the community hospitals have come together to partner with the schools, and that the hospitals have a philosophy to work together on things that benefit us mutually. Also, don’t forget that Austin is a great place to live—and that gives us a better chance to attract people from outside the area. This is especially an advantage in physician recruitment.

Given the future demographics of the State, the problem of the uninsured looms as the largest financial challenge for hospital systems and what we are experiencing now is the tip of the iceberg.   The cost of treating the uninsured is the fastest growing expense item for St. David’s, and the same is probably true for Seton.  So, full service hospitals are faced with the double-digit growth of an expense item that has no end in sight, while at the same time our largest payor (Medicare) will not keep pace with that growth.  Other government payors, like Medicaid, already reimburse hospitals below cost.  Compounded, these issues make the burden of the uninsured an unsustainable problem for community hospitals.   

The third thing that “keeps us up at night,” so to speak, is primary care access. There are obvious social aspects to this problem which eclipse the impact to hospitals, that I am sure others here can speak to better than I.  From a community hospital perspective though, the problem of access to basic health care services, creates an enormous challenge for emergency rooms.  Rather than receiving routine care in a physician office, basic care is rendered in the most costly environment within the health care system – the ER.  The largest reason for lacking primary care access is that government reimbursement for primary care services is abysmal.  This is a policy issue that simply must be addressed.

Shine: The state clearly finds itself in a crisis around the health care workforce issue. We have huge shortages, and we are going to have to make large investments. We’ve been communicating that message to the legislature for the last two sessions.

The point I want to emphasize is that when the “Code Red” task force made recommendations for increasing the number of nurses, and medical residents, it was not only to increase the workforce, but to most efficiently and effectively provide a workforce that would provide care for the uninsured.

If we don’t have the physicians, we’re not going to be able to take care of the general population. But if we make a real effort, at least we have a strategy which could help with the issues of treating the uninsured.

Medical residents become a very important piece of the solution. Nurses that have been certified as Masters level practitioners could contribute substantially. If properly structured, and residency programs [are adequately] supported by the state, it could involve residents in much more community based ambulatory care.

Kitchen: I’d like to comment about primary care access as you are both pointing out, it is a huge issue. The Indigent Care Collaboration (ICC) does a study of emergency department utilization every year in Central Texas, and in our recent study for 2005 we found that over 50 percent of the emergency room visits in the hospitals throughout the region could be categorized as primary care preventable illnesses. Also, this was consistent among the insured as well as the uninsured. So it’s not just a problem for the uninsured. We need to look at restructuring and adding to primary care access for the uninsured, and we need to think about how care is delivered in the community and the impact on the emergency room.

Shine: Resources alone will not solve the problem, unless we become more efficient in the health care system and save money, or at least decrease the rate of rise of cost. There is a prevention aspect to it, but it also means eradicating the duplication of X-rays, lab work, and more that happens on a daily basis in clinics and emergency rooms throughout the system.

Berger: One of the things that troubles me is that a lot of our conversation around the cost of health care centers on how we pay for things. But we really haven’t had, in my view, a thorough policy debate about what is socially just and what kinds of health care we as a society should be providing to the insured and the uninsured alike—we seem to be afraid of this discussion.

Our society has not decided what happens if we cannot pay for everything. So what should we cover? What should we offer? Other countries around the world have had this discussion and in some cases have better health outcomes and lower costs of care than we have.

Kathy Poppitt (of Thompson & Knight): Over the few years, there has been a great debate about the effect of individual specialty hospitals might have on some of these issues, especially emergency room care and the uninsured. And since we have one of the highest numbers of specialty hospitals in the country, what effects if any do the people in this room see these hospitals having in Central Texas?

Hammett: Now I understand that physicians face huge economic pressures—rising malpractice premiums, government reimbursement shortfalls, the uninsured patients they see in our emergency departments, and so on. As a result, physicians are seeking new sources of revenue. Physician-owned hospitals are certainly one of those ways.

As a whole, physician-owned, limited service hospitals are having a tremendous deleterious effect upon full-service community hospitals. The financial responsibility of the uninsured, that full-service, community hospitals already have, will remain with us, while a proportion of those with insurance are directed to physician owned-limited service hospitals.

Why does this matter to community hospitals?  Here is a simple example of the uninsured problem. If you go to a restaurant and order dinner, you obviously pay whatever is on the menu. Imagine if 20 percent of the other people in that restaurant just couldn’t pay their bill. The next time you go into the restaurant, what do you think the menu price is going to be? The prices are going to go up, and it’s the same effect within community hospitals. 

In addition, there are federal laws that require hospital emergency departments to provide patient screening and stabilizing treatment. A restaurant can turn people away, a hospital will not. As a result, we are very focused on our mission to care for all who seek our services, while at the same time make certain we also have paying patients. This is the challenge for all full-service, community hospitals in the country.  

Physician-owned limited-service hospitals, for a variety of reasons, do not proportionately share the uninsured responsibility, creating significant unintended consequences for the health care system as a whole. As a result, philosophically, I am opposed to the proliferation of physician-owned hospitals.

Shine: I’ve been in medicine for 45 years. I believe in medicine as a profession characterized by a body of knowledge, self-regulation and altruism. Physician-owned hospitals, in my view, are a real challenge to the professionalism of medicine.

In fact, in trying to produce change, they are not only taking the patients away from full-service hospitals, they are taking only low risk patients who can be taken care of very efficiently, at a low cost. And if they are confronted with a patient who is likely to have complications, that patient is often admitted to an acute-care hospital where they will perform the procedures there. So they are not only selecting the paying patients, they are selecting the low risk patients and leaving the high-risk patients to the general hospitals. On moral grounds, and on practical grounds, I believe physician-owned hospitals are a serious challenge to the economic viability of general and major teaching hospitals in the state.

Berger: To add to that further, many of the physicians who move their practices to these facilities remove themselves from the call list from our community hospital emergency rooms. This places a greater burden on the physicians that are still working in the emergency rooms. So it’s actually a triple whammy.

Not all physician-owned hospitals behave that way. But some do things that are very damaging to the community infrastructure for health care that affects everybody, and not just the safety net for the uninsured.

Business District: How did we get in this spot? How do we get out, and what are the barriers to making that happen?

Shine: We got into this situation by accident. After World War II, there were wage and price controls. As a consequence of that, many large companies decided that the way to compete for workers was to offer health benefits. As a result, the U.S. is one of only two countries in the world that connect health care with employment—and that’s the fundamental flaw.

We did not take on health insurance as a national requirement. We did move toward the deserving elderly with Medicare, because they were no longer employed. Medicaid was added to it on the grounds that there was a certain amount of other people that also wouldn’t be employed.

Any ultimate solution has to involve universal coverage of some kind. Not necessarily a single payor, and not necessarily nationalization.

So how do we provide the coverage? There have been a myriad of proposals including everything from expanding Medicare to cover the entire population to expanding things like the federal employees health system to the entire population.

 The dilemma with those is that those people vote. They don’t want to see their plan which is working very well threaten to jeopardize by applying it broadly.

 Massachusetts is doing it incrementally. What they did was make eligibility for state sponsored health care coverage substantially higher –200-300 percent of the federal poverty level. So they cover large numbers of people, and as a result, their uninsured rate is in the single digits.

 So we got into it by accident, and we are only going to get out of it at a point at which some combination of businesses and government leadership decides that there needs to be fundamental switch from employer-based insurance to something that is much broader.

 Berger: Because they are almost uncompetitive in a global marketplace due to costs of health care.

 Business District: What’s happening from a payor perspective to offer insurance programs that are affordable to small business?

 Fowler: Often times when we talk about health care, we divide into groups, and I think it is important that all the players are at the table to have these discussions, especially in the legislative realm. I’ve represented both payors and providers as a lobbyist, and there’s a tendency to vilify the other players. When we continue to do that, we won’t arrive at any real solutions.

 Consumers are emerging as the most promising players to contain health care costs for businesses, large or small. They have become the missing link to the health care cost crisis. Once consumers have the information they need regarding health care costs, quality and availability, they can spend health care dollars more efficiently, demand high quality services, and ultimately help reduce costs.

 There are several goals of providing information about quality and cost to patients. Notice that quality is mentioned first. Cost information alone does little to help patients if quality data cannot be obtained. Therefore, Humana is working on both fronts to help patients make better decisions; for example, recognizing NCQA-accredited doctors on the physician search tool, noting physicians that perform appropriate screenings, and providing hospital outcome comparison tools on our member website.

 The outcomes of accurate comparable information potentially include improved patient adherence, better understanding of available choices of care, more meaningful patient-physician communication, appropriate resource utilization and better patient outcomes.


     
Powered by Levelfield